Question 1

What service do we provide?

Accepted Answer

'Turn-key' service - 
Using our 'turn-key' service, we'll take care of everything, from initial survey to final fitting.

Question 2

Do you provide a measure service?

Accepted Answer

'Turn-key' service - Yes
As part of our 'turn-key' service we'll take care of everything, from initial survey to final fitting.

Question 3

Why Choose Feature Stairs?

Accepted Answer

We have developed our stair systems, using modular high-quality components, combined with innovative manufacture and design, we are able to drastically reduce the cost, yet improve accuracy and quality of finish over conventional made to order stairs.
 
Our refined & engineered designs are made here in Essex, by us, in our state of the art manufacturing facility. One of the many benefits of our systems over a one-off design is that it is refined, tested, and proven. We source the highest quality raw materials and manufacture to strict procedures to ensure every stair system that leaves our factory is to the same high quality we demand.

Question 4

Why are your prices so much cheaper than others?

Accepted Answer

For many reasons, our mission is to make purchasing floating stairs simple and affordable.
Being a system, we have been able to refine the order and manufacture process to dramatically cut costs, we pass these savings directly on to the customer in our keen pricing.
You're buying direct, we don't employ pushy sales agents. We keep our overheads low to offer the best value.

Question 5

What colour & material options are there?

Accepted Answer

Treads
For the treads we choose Prime grade European Oak. This is an excellent, hard wearing yet beautiful wood. Its sustainable and reasonably priced compared to Walnut which is over four times as expensive.

Tread colour - 
Various colour stains are available, from clear to dark.

Powder Coated Metalwork
 Our metalwork can be supplied in any RAL colour!
 
Stainless Steel
 Our stainless steel in supplied in a beautiful satin finish, sometimes referred to as 'brushed'.

Question 6

Do you supply to the public and trade?

Accepted Answer

Yes - we supply both trade and public, our team is always on hand to answer questions and guide you at any stage.

Question 7

I like your stair designs but can you make some changes for me?

Accepted Answer

Yes - we have many options for you to tailor the system how you'd like, including layout, paint options, handrail options.
The basic design structure is set, for good reason. The design has had a huge amount of research and development invested to make the ultimate stair system. It's proven and tested. Learn more about the design elements here(https://www.featurestairs.com/chooseyourstairs)

Question 8

Do you offer landing balustrade?

Accepted Answer

Yes - we provide complementing balustrades in either glass or steel to match your stairs.

​

​